SHIPPING OPTIONS

1) GLS courier service

Used for EU shipments. To understand terms and conditions as well as to see the price list and delivery dates, check out SHIPPING ZONES AND DELIVERY TIMES.

2) DPD courier service

Used for EU shipments. To understand terms and conditions as well as to see the price list and delivery dates, check out SHIPPING ZONES AND DELIVERY TIMES.

3) DHL courier service

A DHL service is used for over-seas (non-EU) shipments. To understand terms and conditions as well as to see the price list and delivery dates, check out SHIPPING ZONES AND DELIVERY TIMES.

SHIPPING ZONES AND DELIVERY TIMES

Countries outside the EU: prices are shown without taxes, including customs clearance in the Czech Republic. All other costs in the recipient country, such as import taxes, duty, fees etc. are borne by the customer. We can invoicing without tax for customers outside the EU.

Payment options

1) Bank transfer

Please transfer the payment to this bank account: 1553905015/3030 (EUR) or 1553905023/3030 (CZK) using your order code as a variable symbol (payment ID). Normally, the goods is dispatched once the payment has been received.

2) Payment Gateway

A safe payment via ThePay payment portal where all card details are transferred via a secure gateway leaving us out completely. The goods is dispatched as soon as the payment has arrived.

3) Cash at our warehouse

Please do stop by if you happen to be walking by our place :) 

ABOUT SHOPPING AT SLACKSHOP.CZ

Do you not hate reading terms and conditions? So do we and that’s exactly why we encourage you to read the following lines carefully.

SAFETY WARNING

  • Just like driving a car or training a horse or opening a can, slackline is life endangering. We cannot be held responsible for any damaged, either on your health or belongings, incurred by doing slackline. We do not assume nor accept any responsibility caused due to the product improper use or due to using damaged products.
  • All slackline gear and products are to be used at the maximum height of 1 meter above the ground, and are not to be used for highline under any circumstances.
  • Every user acts at their own risk; it is thus imperative to use extra caution upon doing slackline, and be sure to read all product instructions and safety warnings enclosed to the products.


ESSENTIAL SHOPPING TERMS

  • You can, but are not required to, register at our e-shop. By opening a user account at the e-shop, you will be able to see your order history and will be eligible for first-hand promotion discounts.
  • Each and every order is assumed obligatory.
  • The right to cancel an order, particularly due to long product or products unavailability, is reserved. It does not happen very often and we always try to find the most suitable alternative solution though.
  • All prices are 21% VAT inclusive. Right to amend our prices is reserved.
  • We value you trust and we comply with the Protection of Personal Data Act under which all data is handled. All data you have or will have given us will be used solely for internal purposes and are not shared with any third party. The only exception are courier service providers with whom the shared data are limited to absolute minimum required to provide a smooth service. Makes sense, right?
  • If you’re keen to get receive updates, you have to approve so by yourself in your account. We don’t like spam ourselves so why should we spam others?
  • Exchange rate is 1€ = 25 CZK


ORDER CONFIRMATION & SHIPPING

  • Every order is confirmed in an automatic email that is sent upon placing the order.
  • All orders are normally shipped the following business day, but not longer than in two business days, once the order has been received and assuming all products are in stock, as that is mostly the case, via GLS or DHL as per above. Your phone number will be left on the box so the courier could reach you upon delivery.
  • Should you pay via Telegraphic Transfer, your order will be processed once the payment has been received. That’s common sense, right
  • Should we be unable to deliver in a reasonable time, for example due to sold-out stock, you will be immediately notified by an email. Email communication is preferred for it allows us to keep records should anything go wrong :)
  • When the order has been dispatched, you will receive another email confirming the step. That’s a pretty wide email collection by now, innit?
  • Please be sure to check the package and its content upon receiving the delivery; should the package be damaged or its contents incomplete, please do thank the courier, refuse accepting the package, take some pictures of the package and report it to use at once. We will look into the matter right away.

RETURNS AND WARRANTY

Should the unpleasant matter of a malfuncitioning product occur, or if you feel dissatisfied with the product, please do get in touch with use. Preferrably via email at info@slackshop.cz. Please make sure to inform us about the return prior to shipping it back to our office; sometimes we may resolve the issue remotely. 

NOW THE BORING PART:

  • A customer is obliged to check the package upon delivery and report all and any found issues at once at info@slackshop.cz. We strongly recommend doing so under the courier’s supervision. Any irregularities in the package content must be reported accordingly, and, where possible, pictures of the respective issue supplied along with the report.
  • All products are protected by a 24-month by-law warranty. 
  • Regular attrition of textile and metal parts is not covered by the warranty. Such returns shall not be accepted. Please be sure to read the enclosed instructions as by doing so your products’ life-span may get extended by simply following the guidelines.
  • All returned products must be complete; the invoice should be enclosed in the package, and so should be your address and bank account number in case of a refund.
  • We do not assume nor do we accept any responsibility for damage incurred by doing slackline or caused by improper product usage.

TERMS & CONDITIONS

Complete terms & conditions can be found here (in Czech only). Our aim is not referring our customers to these terms (and using them as an excuse) but rather trying to handle the situation in the customer’s favour.