Returns & Complaints

Returns & complaints

Not happy with your order or something broke? We'll sort it out quickly and without unnecessary paperwork.

30 days

to return without giving a reason

24 months

warranty on goods

14 days

max. to handle a complaint

Returning goods

Instead of the statutory 14 days, you have 30 days from delivery to return your goods.

Request a return

Open My order, select your order and click “Return products”. Or just email us at info@slackshop.cz.

Send it back

Pack the goods clean, unused and ideally in the original packaging, and send them to our delivery address (not the billing address!) within 14 days of your request. Return shipping is at your cost.

Get your money back

We'll refund you within a week, using the same payment method, once the goods reach us. We also refund the original shipping, up to the cost of the cheapest delivery option we offer.

Goods made to order to your specifications – typically custom-sewn webbing – cannot be returned.

Faulty goods

All goods come with a 24-month warranty from delivery.

Report the fault

File a complaint in My order or email us at info@slackshop.cz. Describe the fault, add photos and tell us how you'd like it resolved (repair, replacement…).

Send the goods

Once we've agreed on the next steps, send the item to our delivery address (not the billing address!). We'll confirm receipt of your complaint by email.

We'll resolve it

We'll resolve your complaint as soon as possible, within 14 days at the latest. If the complaint is justified, we'll also reimburse reasonable costs (e.g. shipping).

Normal wear and tear from use, or damage caused by improper handling, is not considered a defect.