Shipping & Payment
Shipping & payment
Shipping & payment
We ship (almost) worldwide! The final shipping price is calculated in the shopping cart and clearly displayed before you place your order. It depends on the weight and amount of your order and on the destination country. There are no hidden fees.
The prices listed in the shop include 21% VAT. This will be adjusted to the VAT rate applicable in the delivery country.
Shipping options
You can find the current shipping fee in the last step of your order.
GLS from €8.99
Used for most EU shipments. For terms and conditions, prices and delivery times, see Shipping zones and delivery times.
DHL / FedEx / UPS courier from €19.54
DHL and FedEx are used for overseas (non-EU) shipments. For terms and conditions, prices and delivery times, see Shipping zones and delivery times.
Prices are shown excluding taxes and include customs clearance in the Czech Republic. All other costs in the destination country, such as import taxes, duties and fees, are borne by the customer. We can invoice customers from outside the EU without VAT.
Payment options
Bank transfer
Please transfer the payment to our bank account 2101940316 / 2010 and use your order number as the variable symbol (payment reference). Goods are normally dispatched right after we receive the payment. This is our preferred payment method.
Payment gateway
Safe payment via the Comgate payment gateway. All card details go through the secure gateway and never reach us.
Wise.com
Pay conveniently with Wise.com – the preferred choice for customers from Japan.
Essential shopping terms
- All prices include 21% VAT. We reserve the right to change our prices. If you are a VAT-registered company or a buyer from outside the EU, we can invoice you without VAT.
- If you’d like to receive updates, you need to opt in yourself in your account. We don’t like spam ourselves, so why should we spam others?
- Exchange rate: €1 = CZK 24
Returns and warranty
If you have the unpleasant experience of a malfunctioning product, or if you’re not happy with a product, please get in touch with us, preferably by email at info@slackshop.cz. Please let us know about the return before you send it back to us – sometimes we can resolve the issue remotely.
Terms & conditions
Our complete terms & conditions can be found here Our aim is not to refer customers to these terms (or use them as an excuse), but to handle every situation in the customer’s favour.